Terms Of Service
1. GENERAL
These Terms & Conditions apply to all products purchased via our website, social media platforms, or through direct communication (WhatsApp, phone, or email).
By placing an order, you agree to be bound by these terms along with our Privacy Policy and other applicable policies.
If you do not agree, please do not use our services.
2. BUSINESS
ArtByPooja offers handmade and customized products. All items are crafted with care and may vary slightly due to their handmade nature.
We reserve the right to modify or discontinue any product or service at any time without prior notice.
3. PRODUCTS
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All products are handmade; slight variations may occur.
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In case of damaged or incorrect product, contact us within 24 hours of delivery.
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We will assess the issue and provide a replacement or resolution.
4. RETURNS & REFUNDS
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No returns or exchanges are accepted unless the product is damaged or incorrect.
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Refunds (if applicable) will be processed within 7–10 working days.
5. PRICING
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Prices are subject to change without prior notice.
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We strive for accuracy, but errors may occur.
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In case of incorrect pricing, we may cancel the order and issue a refund.
6. PAYMENTS
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Customers must provide valid payment details.
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ArtByPooja is not responsible for unauthorized transactions.
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COD orders are confirmed manually before processing.
7. SHIPPING & DELIVERY
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Shipping timelines may vary based on customization.
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Delivery is available across India.
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Delays due to courier partners or external factors are not our responsibility.
8. CUSTOM ORDERS
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Custom orders are non-refundable once confirmed.
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Changes cannot be made after production begins.
9. LIABILITY
ArtByPooja is not liable for any misuse of products or indirect damages.
10. GOVERNING LAW
These terms are governed by the laws of India.
📩 For support: Contact us via email or Instagram DM
🕒 Support Hours: 10 AM – 6 PM (Mon–Sat)
